We receive and store any information you enter on our website or Application or give us in any other way, such as via telephone, electronic mail or online form. For example, this information may be collected when you request a service or when you contact us for customer support. Here are the types of information we gather from visitors on smartworks website or application. In this policy, “personal information” or “personal data” means information about an identifiable individual that is subject to protection under the law in the jurisdiction in which you reside. In some jurisdictions, “personal information” or “personal data” will not include business contact information. ‘smartworks’ website collects information through a variety of different ways and for different purposes. If you choose to register with the smartworks websites or application, then you will be requested to provide contact information (name, address, telephone number, email address, a unique login name, and password). We use this information to contact you about the services that we offer and the services in which you have expressed interest. We may also use your contact information to send you information about other smartworks products and services as well as promotional material that may be of interest to you from some of our marketing partners. If you do not want to receive these promotional announcements, you may opt-out when you provide us with contact information or at any time after you register by updating your preferences (see the Opt-Out section below).
Through the smartworks website or Application, you can order products or services, request information, or subscribe to marketing or support materials. In order to purchase a product or service from us, we will request certain information from you during the online ordering process, as well as in connection with other products and services, which we offer on the website and application. You will need to provide contact information (such as name, email and shipping address) and financial information (such as credit card number, billing address, and expiration date). Financial information collected from you is used only to bill you for the products and services that you have purchased. If we collect credit card information from you, we only use this information for payment processing and fraud prevention. Credit card information and other similar sensitive personal data are not used for any other purpose by smartworks without your explicit consent. We do not retain your credit card information after processing a payment unless you grant us permission to retain your credit card information for future purchases. We will not sell, share or rent any financial information collected from you.
We may collect and store anonymous demographic information (such as your pin code, gender, age type of business etc.), and use this data to tailor your experience on our website or application, provide content that we think you might be interested in, and display the content according to your preferences. Such demographic information may be shared with partners, market researchers and other third parties on an aggregate, non-personally identifiable basis. No personally identifiable information (“PII”) will be linked to aggregated demographic information. The information is used by smartworks to process your orders, enable participation in promotions, and facilitate your relationship with us.
We automatically collect technical information about your visit (such as browser type, internet service provider, platform type, internet protocol (IP) addresses, referring/exit pages, operating system, date/time stamp) and retain an IP address from all visitors to the smartworks website or application. We use your IP address to help diagnose problems with our server, to administer our website or application and for purposes of traffic analysis on the website and application, and to help prevent fraud. No personally identifiable information (“PII”) will be linked to such information. We do not associate this information with other information about you. We aggregate this information for reporting about the smartworks website and application in an effort to analyze trends, diagnose problems with our servers and administer the website or application, to track user movement and use, and to gather broad demographic information.
Any information collected from you, including any sensitive personal information shall be collected with your explicit consent. Furthermore, you have the option of withdrawing consent provided earlier by you at any point in time. Such withdrawal of consent must be sent in writing to [email protected] In case you do not provide consent or withdraw it subsequently, ‘smartworks’ has the option to not provide the services for which consent is not provided or is subsequently withdrawn.
In accordance with the Information Technology Act, 2000 and the rules made thereunder, the name and contact details of the Grievance Officer are provided below. You may contact the Grievance Officer to address any discrepancies and grievances you may have with respect to your Information with Smartworks.
Name – Mr. Eshan Manchanda
Contact Number: 9953706670
Email ID: [email protected]
Once you register, we will send you a welcome email to verify your username and password. We will also respond to your inquiries, provide services you request and manage your account. We will communicate with you by email or telephone and will make every effort to honor your preferences. We will also send you information on new products, services, special savings, promotions and general information. If you do not want to receive this information, you can opt-out from receiving future mail (see Opt-Out section below). If you wish to subscribe to our newsletter, we will use your name and email address to send it to you. You can sign up for these newsletters from us on our registration page. You may also unsubscribe at any time (see Opt-Out section below). When necessary, smartworks will send you service-related announcements, which are not promotional in nature. If you do not wish to receive them, you may deactivate your account with the smartworks website or application. Please note that we do not provide your email address to our business partners. However, we may send you offer on behalf of our business partners. You can opt out from receiving email offers from smartworks as described below.
Smartworks gets into contracts with third-party service providers and suppliers to deliver complete products, services and customer solutions. These service providers may change or we may get into a contract with additional service providers to better accommodate our customers. smartworks’ affiliates may provide services to you or to your local smartworks affiliate and may receive personal data about you. If we transfer your personal data to affiliates or third parties, we require the recipients of your personal data to safeguard it using administrative, technical and security procedures; however, your personal data will also be subject to the laws of the jurisdiction governing our affiliate or the third party. Your personal data may be transferred across state borders and country borders. ‘smartworks’ does not disclose personal data to third parties for their own use without your permission. However, in some cases, smartworks may be required to share information as a result of applicable law. For example, smartworks may be required to disclose information as a result of a court order, subpoena or warrant. In addition, we may, subject to applicable law, voluntarily provide information in order to assist in a law enforcement investigation or where the disclosure is necessary to protect our systems, our business or the rights of others.
We collect and store certain types of information whenever you interact with us. For example, our servers track the type of web browser you are using, and the page to which you link from smartworks. We collect this information to better develop a sense of what services our customers need, but not to track your individual usage patterns, except within the website. No personally identifiable information (“PII”) will be linked to such aggregated information shared with third parties. We are not responsible for circumvention of any privacy settings or security measures contained on the website. You understand and acknowledge that, even after removal, copies of user content may remain viewable in cached and archived pages or if other users have copied or stored your user content. If you use the mobile software, your location may be tracked on the mobile device on which the mobile software is installed. ‘smartworks’ will not collect, transmit or otherwise use this information without your permission. We use location data to provide you relevant search results for spaces in your area. When you download and use our mobile software, we automatically collect information on the type of device you use, operating system version, and the device identifier.
We may release account and other personal information when we are required to do so by law, court order or other government or law enforcement authority or regulatory agency, to enforce or apply our Services Agreement or other agreements; or when we believe in good faith that disclosing this information is necessary or advisable, including, for example, to protect the rights, property, or safety of smartworks, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. ‘smartworks’ gives you the ability to access your contact information for the limited purpose of viewing and, in certain cases, updating that information. To view or change this information, customers may email their request to our customer service or by calling our office assistants. The third-party advertising companies or advertisement providers may also employ technology that is used to measure the effectiveness of ads. Any such information is anonymous. They may use this anonymous information about your visits to this and other sites in order to provide advertisements about goods and services of potential interest to you. No personally identifiable information (“PII”) is collected during this process. The information is anonymous, and does not link online actions to an identifiable person. Please note, however, that no financial information will be provided over the phone, and in no event will such information be provided without verification. When you update your information, we may keep a copy of the prior version for our records.
‘smartworks’ does not knowingly collect information from children under the age of 13 and smartworks does not target its websites or application to children under 13 years of age. If you are under 18, you may use Smartworks website or application only with involvement of a parent or guardian. ‘smartworks’ is committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. . No one under the age of 18 may access or use the website or application or provide any personal information through the website or application.
We will provide you with access to your information, including making reasonable effort to provide you with online access and the opportunity to change your information. To protect your privacy and security, we will also take reasonable steps to verify your identity, such as a password and user ID, before granting access to your data. Subject to applicable law, we reserve the right to refuse to provide visitors to our website or application with a copy of their personal data, but will give reasons for our refusal.
‘smartworks’ does not guarantee or warrant the security of our servers nor can we guarantee that information you supply through the smartworks website or application will not be intercepted while being transmitted over the internet. We follow generally accepted industry technical standards to protect the personal data submitted to us, both during transmission and once we receive it. When you enter sensitive information (such as credit card information) on our registration or order forms, we encrypt that information using secured socket layer technology.
We endeavor to maintain physical, technical and procedural safeguards that are appropriate to protect your information against loss, misuse, copying, damage or modification and unauthorized access or disclosure. Some of the security measures adopted by us are:
We will also put in place measures such that your account information and personal information, which is in our possession or under our control, is destroyed and/or anonymized as soon as it is reasonable to assume that (i) the Purpose for which that account information or personal information were collected is no longer being served by the retention of such account information or personal information; and (ii) retention is no longer necessary for any other reason.
If you wish to cancel your account, or request that we no longer use your account information and personal information to provide you services, contact us at [email protected]
We, however, reserve the right to retain, store and use your information, account information or personal information or content for our business purposes, whether such information or your account has been deleted or not. After a period of time, your data may be anonymized and aggregated, and then may be held by us as long as necessary for us to provide our services effectively, but our use of the anonymized data will be solely for analytic purposes.
Please note that your withdrawal of consent or cancellation of account may result in us not being able to provide you with our services, or terminate any existing relationship that we may have with you. Please also note that uninstalling the App will not result in termination of your use of the App or services.
In the event that smartworks goes through a business transition, such as a merger, acquisition by another company or sale of all or a portion of its assets, your personal information will likely be among the assets transferred.
On smartworks’ website or application you shall not find any links to the other websites. However, in case any link has been posted, the same shall be placed for your convenience. smartworks is not responsible for the content and reliability of the linked websites and does not endorse the views expressed by them. Mere presence of the link or its listing on this website should not be assumed as endorsement of any kind. ‘smartworks’ shall not be held liable for the postings or the breach of privacy of a user on part of these websites.
‘smartworks’ recognizes the receipt, transmission or distribution of spam emails as a major concern and has taken reasonable measures to minimize the transmission and effect of spam emails in our computing environment. All emails received by smartworks are subject to spam check. ‘smartworks’ reserves the right to reject or report any suspicious spam emails, to the authorities concerned, for necessary action.
‘smartworks’ gives you the choice of receiving a variety of information that complements our products and services. You can subscribe to receive certain product and service-specific information and smartworks-wide marketing communications. smartworks-wide communications may include new product information, special offers, or an invitation to participate in market research. ‘smartworks’ provides you the opportunity to “opt-out” of having your personal data used for certain purposes when we ask for this information. For example, if you purchase a product from us but do not wish to receive any additional marketing material from us, you can indicate your preference on the order form. If you no longer wish to receive our newsletter and/or promotional communication, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing at [email protected]. Please type “Opt-Out” in the subject-line.
In a knowledge-based economy, information security is a key success factor for any organization. Rapid expansion of enterprise ecosystem, new compliance and regulatory regimes, value migration from physical to information based intangible assets and changing socio-economic environment have changed the security landscape on which leading organizations need to operate effectively. Integration of global economics, exchange of data across organizations, rising security expectations of the customers, shareholders and international markets have put additional responsibilities on us for protection of information assets.
The objective of Information Security Policy (ISP) is to ensure the information security of Smartworks and to minimize the risk of damage by preventing security incidents and reducing their potential impact. We maintain confidentiality, integrity and availability of Smartworks information assets to prevent any adverse effect on our operations and our professional standing and to provide a secure work environment to our employees, client and interested parties.
To achieve our security objectives, we shall establish comprehensive information security management system covering people, processes, technologies of all business, operational and functional units within Smartworks. We shall implement all reasonable and appropriate security mechanisms for all our information assets at granular levels, thus, increasing effectiveness of our internal control systems. We are committed to build the necessary infrastructure, knowledge and resource base to meet information security requirements within a focus on continual improvement. In all such cases where customer information assets are hosted with us, we shall demonstrate our information security responsibilities by strictly adhering to the contractual obligations. We are confident that our sustained efforts in the area of information security will give us the most competitive advantage by winning customer trust.