OUR CLIENTELE
TRUSTED BY INDUSTRY LEADERS
Our marquee clientele
GROWING FOCUS ON MID-TO-LARGE ENTERPRISE CLIENTS
We prioritise clients with scalable needs across multiple cities. These are fast-growing organisations seeking more than just office space. They require speed, flexibility, and reliability. Our model aligns well with these expectations, offering end-to-end workspace solutions backed by predictable quality and efficient service delivery.
Client partnerships are built for the long term. Each engagement begins with a rigorous qualification and customisation process including assessing business size, growth outlook, operational needs, and workspace preferences. Once aligned, we deliver tailored solutions that meet both strategic and day-to-day requirements. Our ability to retain and grow client relationships is a direct outcome of this process-driven approach.
63.44%
RENTAL REVENUE GENERATED FROM 300+ SEAT CLIENTS
86.83%
SEATS RETENTION RATE
50 | 34 months
WEIGHTED AVERAGE TOTAL TENURE AND WEIGHTED AVERAGE LOCK-IN PERIOD (FOR 300+ SEATS)
83.12%
OCCUPANCY RATE
31.90%
RENTAL REVENUE FROM MULTI-CITY CLIENTS
738
CLIENTS AS ON MARCH 31, 2025
Metrics as per FY 2024-25
SEAMLESS CLIENT AND CLIENT EMPLOYEE EXPERIENCE
We manage the complete lifecycle of the client relationship, starting from first touchpoint to onboarding and ongoing engagement. Dedicated teams ensure alignment during every phase, from proposal to move-in. Each centre is delivered on-time, fully configured, and ready for use, ensuring a smooth transition for clients and their employees.
After onboarding, account managers provide continuous support, keeping service standards high and client needs proactively addressed. Our commercial structure is simple, transparent, and offers flexibility through scalable services. Agreements typically span three to five years, with usage-based options that suit evolving needs. Our approach ensures stability, responsiveness, and a workplace experience that drives retention and satisfaction.
For clients they get highly customised, tech-enabled workspaces with robust IT infrastructure–high-capacity bandwidth, secure data rooms, and advanced access control systems. For client employees, they get access to an integrated tech app with access amenities such as gyms, creches, parking, cafes, and grocery stores–making their workspace both secure and convenient, and that too at prime locations.
CLIENT DIVERSITY AT SMARTWORKS
Rental revenue generated from enterprise clients
We focus on mid-to-large Enterprises and have built a growing Client base, which includes Indian corporates, MNCs operating in India and startups. Our focus is on acquiring Enterprise Clients with higher Seat requirements as well as emerging mid-to-large Enterprises, and grow with them.
The diversification of the sectors in which our Clients operate is also an important factor impacting our operations. Our Clients are from diverse industries like information technology, engineering, insurance, energy, Ed-tech, e-commerce, fintech and consulting. A majority of our Rental Revenue is derived from sectors other than information technology, technology and software development which contributed 57.72% of our Rental Revenue during Fiscal 2025.
Information technology, technology & software development
Engineering and manufacturing
Banking, financial services and insurance
Business consulting and professional services
Others
Rental revenue as per seat cohorts
We cater to the needs of all team sizes, from under 50 to over 6,300 Seats, with a specific focus on mid and large Enterprises that typically have a requirement of over 300 Seats. We believe that our ability to serve their customised infrastructure and operational requirements make us a suitable partner for them. Our largest Client deal size was over 6,300 Seats in Fiscal 2025, over 4,800 Seats in Fiscal 2024, demonstrating our value proposition and focus on serving large Enterprises.
Weighted average tenure & lock-in tenure
Tenure patterns remain steady and favourable across seat sizes, with higher averages in 300+ seats cohorts. This points to enduring relationships and predictable revenue flows.
Rental revenue from multi-city clients
Enterprise clients operating across cities continue to contribute to our growth. Our ability to deliver consistent quality across locations drives higher wallet share and renewals.
